Update the card or payment method for your plan

Your ADigitalMotive subscription is charged to the payment method saved on your account. You may need to change it when a card expires, is replaced by your bank or you want to pay from a different account.

Change your payment method

1. Sign in and head to Settings → Plan and billing. Only the account owner, and team members given billing access, can see this page.
2. Under Payment method, tap Change.
3. Enter the new details on the secure form. This form is provided by our payment partner, and the full card number is never stored by us.
4. Your bank may ask you to confirm with a code or in its own app. Complete that step.
5. When you see the confirmation, the new method is used for your next renewal.

If you pay yearly, the new method is charged at your next yearly renewal, not straight away. The old method is removed automatically once the new one is confirmed. Your plan, website and data are not affected by the change.

If a payment fails

We let you know by message and email, and show a notice in the app. Update your payment method as above, then tap Try again. If the problem continues, your bank is usually the best place to ask, since they can see why a charge was declined. Your account stays active while you sort it out, for the period described in our billing policy.