Billing, Refunds and Cancellation

1. Who bills you

Subscriptions to ADigitalMotive are sold by A Digital Motive. Payments may be collected by our payment partner, Paddle, acting as reseller or merchant of record. In that case the partner's name may appear on your card or wallet statement and on your receipt, the partner calculates and collects any sales tax or VAT, and the partner's buyer terms apply to the payment transaction. Your contract for the Service itself remains with us under the Terms of Service.

2. Prices and currencies

Prices are listed on our Pricing page and at checkout. We show prices in your local currency where we support it, and they may differ between countries. Depending on your country, prices are shown with or without tax; the checkout always shows the total before you pay. Your bank or wallet provider may add its own currency conversion or international fees, which we do not control.

3. Free trial

Each eligible plan can be tried free for the number of days and with the limits shown when you sign up (currently 7 days). A trial does not require a payment card unless stated at sign-up, so it does not turn into a paid plan automatically. Near the end of the trial we remind you to choose a plan. If you do not, your account becomes limited, your published website may show a notice, and your work is kept for 30 days so you can return. One trial is allowed per business.

4. Billing periods and renewal

You can pay monthly or yearly. Yearly billing is offered at the discount shown at checkout (currently 2 months free). Fees are charged at the start of each period. Your plan renews automatically for the same period length at the then-current price unless you cancel before the renewal date. For yearly plans, we send a reminder at least 7 days before renewal.

5. Upgrades, downgrades and add-ons

• Upgrades take effect immediately. You pay the difference for the rest of the current period, calculated pro rata, and the new price applies from the next renewal.
• Downgrades take effect at the next renewal date. Before then, you can keep using your current plan. If the lower plan has smaller limits (for example fewer pages, branches or designs), you will be asked which items to keep active.
• Add-ons such as design packs, message packs, extra branches or expert hours are charged when you buy them. Packs bought for a month expire at the end of that billing period unless stated otherwise.
• Usage limits reset at the start of each billing period. Unused allowances do not roll over.

6. Failed payments

If a payment fails, we and our payment partner retry it over the following days and remind you to update your payment method. If payment is still not received after 7 days, we may limit your account to read-only. Your website stays online during this period wherever possible. If the balance remains unpaid after 30 days, we may suspend the account and its websites.

7. How to cancel

You can cancel at any time from Settings → Plan and billing in the app or on the web, or by asking the ADM Assistant to cancel. Cancellation stops future renewals. You keep full access until the end of the period you have already paid for. After that, your account moves to a limited state, your website is taken offline or shows a notice, and you can export your content for 30 days before it is deleted.

8. Refunds

You can get a full refund of any payment within 14 days of the date of that payment, for any reason. This applies to monthly and yearly plans and to add-ons.

To request a refund, email support@adigitalmotive.com or reply to your payment receipt. Refunds are made by our reseller, Paddle, to your original payment method, usually within 5 to 10 working days depending on your bank.

After 14 days a payment is not refundable, but you can cancel at any time to stop future renewals, and you keep access until the end of the period you paid for.

This policy does not affect your statutory rights.

9. Taxes and invoices

Invoices and receipts are available in your account and are emailed to the billing contact. If your business is registered for VAT, GST or a similar tax, you can add your tax number to your billing details so it appears on invoices and, where the law allows, so the reverse charge applies.

10. Promotions and founder offers

Discounts, coupons and founder offers apply only on the terms stated with them, cannot be combined unless stated, have no cash value, and may end at any time without affecting discounts already applied to your account for their stated duration.

11. Changes to prices

We may change prices for future billing periods. Existing subscribers receive at least 30 days' notice before a higher price applies to them, and can cancel or change plan before it takes effect.