Website Care Terms

1. What these terms cover

These Website Care Terms apply when you connect an existing website, online store or application ("Connected Site") to a Care, Care + Grow or Care Pro plan, or use the free website health check. They add to the Terms of Service; if they conflict on a Care matter, these terms apply.

2. Access you give us

To provide Care, we need access to your Connected Site, usually through a connector plugin, an application programming interface key, hosting or repository access, or limited administrator credentials. You confirm that you own the Connected Site or have the owner's authority to grant this access. We use it only to deliver the Care services you have chosen, store any credentials encrypted, and never share them except with staff and subprocessors who need them for that purpose.

You can revoke access at any time by removing the connector or changing the credentials. Some Care services will stop working when access is removed.

3. What we do

• Monitoring: availability, response time, certificate and domain expiry, and basic security signals, at the frequencies stated for your plan.
• Backups: automatic backups where your platform allows, stored separately from your host. Some hosted platforms (for example certain website builders) do not allow full backups; in that case we back up what the platform makes available and tell you what is not covered.
• Security scans: checks for known malware, vulnerable components and risky settings.
• Safe fixes: low-risk changes (such as compressing images, renewing certificates we manage or repairing broken links) applied with your approval or automatically if you switch that on.
• Growth actions (higher plans): search and AI-answer improvements, made one change at a time and shown in your report.
• Expert time: the hours included in your plan for fixes, changes or advice requested by you.

4. Changes and backups

Before making a change to a Connected Site, we take or confirm a recent backup where the platform allows. If a change causes a problem, we restore the previous version or fix it. Updates to themes, plugins or code are tested on a copy first where your hosting allows a staging copy; where it does not, we tell you about the higher risk and ask before proceeding.

5. What we are not responsible for

Your hosting company, website platform, domain registrar and third-party plugins or services are responsible for their own systems. We are not liable for outages, data loss or security incidents caused by them, by changes you or others make outside our service, or by code we did not write. Care reduces risk significantly but cannot guarantee that a site will never be attacked, slow or offline.

If your Connected Site is compromised, we will help clean and restore it within the response times of your plan. Work beyond the included hours, for example rebuilding a heavily damaged site, is quoted before we start.

6. AI-built applications

For applications built with AI development tools, Care Pro aftercare covers monitoring, dependency and key-expiry checks, and fixes by our developers within your included hours. Large changes to features or architecture are treated as separate projects and quoted in advance. You remain the owner of the code and responsible for its compliance with the laws that apply to your app.

7. Free health check

The free check scans publicly available information about the address you enter, such as speed, security headers, mobile layout and search visibility. Only check sites you own or are authorised to assess. Results are guidance, not a security audit or guarantee.

8. Ending Care

When a Care plan ends, we stop monitoring, remove our connector where we can, and make your latest backups available to download for 30 days before deleting them.