How refunds work for your subscription

We want billing to be predictable and fair. This guide explains how refunds work for your ADigitalMotive subscription. The full rules are in our Billing, Refunds and Cancellation Policy, and that policy always takes priority over this summary.

Full refund within 14 days

• You can get a full refund of any payment within 14 days of paying, for any reason.
• This applies to monthly and yearly plans and to add-ons.

After 14 days

After 14 days a payment is not refundable, but you can cancel at any time to stop future renewals. You keep full use of your plan until the end of the period you paid for.

How to ask

1. Open Settings → Billing history and find the charge.
2. Tap it and choose Ask about this charge.
3. Tell us you would like a refund. You can also email support@adigitalmotive.com or reply to your payment receipt.

The refund goes back to your original payment method through our payment partner, Paddle, usually within 5 to 10 working days depending on your bank.