Get help from a person on our team

ADM Assistant handles most everyday requests, and it always tells you that it is AI. Sometimes, though, you will want a person to look at something. A member of our team can join the same conversation and take over.

When a person is the better choice

• The assistant has misunderstood the same request more than once.
• You have a question about your bill or a charge you do not recognise.
• Something on your website or a connected site looks broken and you are not sure why.
• You need help with your web address, Google verification steps or a connected account that will not link.
• You simply prefer to explain the situation to a human.

How to ask

1. Tap the Help button and choose Talk to a person, or type or say "I want to talk to a person" in any channel.
2. Add a sentence or two about the problem. Screenshots and voice notes are welcome.
3. You will see when your request has been picked up. The reply arrives in the same conversation, whether you are on WhatsApp, the web app or a phone app.

The conversation history is shared with the team member, so you do not have to repeat yourself.

How quickly a person replies

These are our reply targets during working hours in your own time zone: within 2 working days on Micro, within 1 working day on Pro (WhatsApp included), and within 4 working hours on Business and Agency. If a website on a Care plan goes down, a person responds within 2 hours, any day of the week. The assistant itself answers straight away, at any hour.

What our team will never do

Our team works under the same rules as the assistant: changes still come to you as a preview, and nothing is published or sent without your approval. When the issue is solved, the assistant takes over again.